Refund Policy

Last updated October 29, 2026

Every package is custom digital work, so refunds depend on how far the work has gone. This policy is part of our Terms of Service.

Full refund

• You cancel before we start work on your order.
• We decline your order, for example because it asks us to copy someone else’s trademark or character.
• We cannot deliver what the package describes.
• We miss the delivery estimate by more than 7 days after we received everything we needed from you.

After delivery

If the files do not match your brief, tell us within 14 days of delivery. We will fix them using the revisions in your package. If we still cannot deliver what was described, we refund the order.

Not refundable

• Change-of-mind requests after the files are delivered and match the brief.
• Print results that depend on your printer, material or settings.
• Name keychains, photo lithophanes and gift packs once the files have been delivered.

How to request a refund

Email info@apexflowlabs.com with your order email address and what went wrong. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.